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Complete your collection or sell it at the ultimate Lego only online auction service!
Current Time: Seller's Options

If there is a problem with an order, please try to resolve the problem with the buyer first.

Options on Auctionbrick:
  • Contact the Seller: E-Mail communication may be unreliable at times and it may be possible that the seller is not receiving your e-mails.
  • Feedback: Post appropriate Feedback to the seller.
    Options Elsewhere:
  • Tracking Number - If the seller has provided you with a tracking number, you can view the status of the package online by entering the number in the website of the postal service which was used to ship the package. The tracking number can be viewed on the order detail page which is accessible by clicking on the order ID on your Orders Placed page.
  • Getting Your Money Back - If you paid by PayPal, you can claim your money back on the PayPal website. To do this, login to your account on the PayPal website, go to their Resolution Center, file a dispute and then escalate the dispute to a claim. You have 20 days from filing a dispute to escalate it to a claim.
  • Postal Insurance Claim:
  • If you paid for insurance and the package was damaged or has not arrived, file a claim with the United States Postal Service or United Parcel Service
  • Fraud:
  • The vast majority of Auctionbrick sellers are honest and the chance of being a victim of fraud while buying on Auctionbrick is very small. In the event that you become a victim of fraud on Auctionbrick, in addition to the options listed above, please read the below:
  • Retain Evidence: Evidence may include canceled checks, credit card receipts, mailing envelopes, certified or other mail receipts, a printed copy of the Auctionbrick order or similar items.
  • File Fraud Charges with Post Office - If you sent the seller payment via the post office or to a PO box, contact the postal service and file charges.
  • File Fraud Charges with Online Payment Service - If you sent the seller payment via an online payment service such as PayPal, report the incident to an appropriate area of the online payment service.
  • Offsite Fraud Reporting:
  • FBI Internet Crime Complaint Center
  • Federal Trade Comission Complaint Assistant

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    Important Information:     Some LEGO sets contain small parts that are NOT suitable for and may pose a hazard to children under 3 years of age. LEGO® DUPLO® sets have larger pieces which are specially designed for children under 3. All text (store names, item descriptions, About Me pages, messages, etc.), images, or trademarks on this web site are the intellectual property of their respective owners. All content is provided as is, with no warranty stated or implied regarding the quality or accuracy of any content on or off this site. No part of may be reproduced in any way, or by any means, without the prior written permission of Use of any index or listing of Software for the purpose of constructing a mailing list, creating promotional materials or producing a printed or auto catalog of any kind is expressly forbidden without the prior written permission of Copyright 2004-2015.    

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    Last updated: 02/08/2015

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